Since we want to keep service high in the barbershop, we decided to switch off the phone so that we can maintain full focus with the customer sitting in the chair. And he deserves that. ROMAIN is committed to service at every level so we put a lot of focus on digitisation. Every query can be found on the website and we regularly sit in our mail box to answer your questions as quickly as possible.

When booking an appointment, the price of your chosen ‘treatment’ appears even before you confirm definitively. So feel free to look around there to get an idea. Because so many different combinations are possible (haircut alone, haircut and beard shave, haircut and beard grooming, etc.), it is difficult to give a guide price. So go to ‘Book now’ and click on the treatment that interests you. The price will appear in the next step

Very simple. You can schedule at your leisure from your seat on our digital booking system.

Any doubts or questions. Feel free to ask via an email and we will be very happy to help.

Very simply, you can manage your future appointments via
– the ‘manage booking or beheer boeking’ button in his confirmation/reminder e-mail
– on the same device used to make the appointment
Each appointment has a unique token that is also linked to the client

Still in doubt then we are happy to help you further via an email.

We do not cut women. We are barbers and therefore specialise in men’s cuts. We cannot provide the same quality for women as for men, and it is precisely that quality that we strive for and stand for.

We do not cut children under the age of 12. We do not have the right accommodation for this. As with women, there are other businesses that can give a much better service than us as far as children are concerned.

Something can always happen that prevents you from getting to your appointment on time. Don’t worry, you can change or cancel your appointment up to 24h before your appointment. (See further in the FAQ how to do this.) If you only know within 24h, send an e-mail to info@romaingehnt.be.

Either way, we will wait 15 minutes anyway. If you are more than 15 minutes late, we unfortunately have to reschedule your appointment. We are not happy to do this. This is so we can get to the next client on time. We definitely want to avoid it becoming a rush against time, which may cause us to miss our quality level.

If you are late , we ask for a concession. After all, in that case, it is not possible to give your appointment to someone else. An hour not cut means an hour no income for us.

If you want to manage your booking, it is best to do so on the same device with which you initially made the booking. If you make a booking via a PC, no button will be visible on smartphone or tablet and vice versa.

You can always manage your bookings via the website. There you will find in our menu manage bookings. There you can click through and enter your email address and see all your bookings. Be sure to enter the correct e-mail address you used to make a booking. Or you can also click here to manage your bookings.

This is very cumbersome through the booking system. It is best to send an e-mail. Let us know which dates are convenient for you and how many of you want to come. Then we will find the right time together.

Yes indeed! There are two options. Products or gift vouchers are available at our physical barbershop in Ghent. You can also order them in our online webshop. In the webshop, you can choose to pick up the products or gift vouchers yourself in the barbershop or have them sent to you. In the latter case, please allow for delivery times.

We like to be fully attentive to our customers. In order not to compromise the quality of cutting and shaving, we do not answer phones. We monitor our mailbox closely, so please feel free to send an email.