Something can always happen that prevents you from getting to your appointment on time. Don’t worry, you can change or cancel your appointment up to 24h before your appointment. (See further in the FAQ how to do this.) If you only know within 24h, send an e-mail to info@romaingehnt.be.

Either way, we will wait 15 minutes anyway. If you are more than 15 minutes late, we unfortunately have to reschedule your appointment. We are not happy to do this. This is so we can get to the next client on time. We definitely want to avoid it becoming a rush against time, which may cause us to miss our quality level.

If you are late , we ask for a concession. After all, in that case, it is not possible to give your appointment to someone else. An hour not cut means an hour no income for us.